Common Questions

Garments ordered online will be sent either by Australia Post or Aramex Fastways with a Flat Rate of $14.50.

Flat rate up to 5kg — $14.50 inc GST

Excludes Custom Orders

Please send us an email immediately to info@undertowonline.com.au and notify us of the correct shipping address.

Please allow up to 7 business days for shipping. You will be provided with tracking details as well as receive tracking updates via email and text message (if provided).

Excludes Custom Orders

We have multiple ways you can pay for a order:

  • Paypal
  • Visa
  • Mastercard


We will refund in full for faulty goods only, however all products returned will not be accepted unless they are returned in their original condition. 

Returns must be made within 14 days of receiving your goods, accompanied by a copy of the Tax Invoice received with your order. Returns must be carefully packed and postage paid. We will not be responsible for loss or damage to returned goods.  We will not accept any item that has been used, tampered with or damaged. 

Using your original method of payment we will credit you the purchase price of the faulty product.

If you require further assistance, please contact us below!

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